Sustainability Report 2024 | National Corporation for Tourism & Hotels

NCT&H Sustainability Report 2024 47 Stories of Progression Stories of Progression Sahidul Islam Outlet Manager (Bangladesh – Asia) “I’ve been enthusiastic since joining Danat in 2011, and I feel motivated to learn something new every day. I started as a waiter and have now advanced to the position of Outlet Manager in F&B. I believe my supportive mentors have played a significant role in my journey to success. I truly invest my heart into my work, which makes me enjoy everything I do.” Lamia Bahhar Director of Operations (Morrocco – North Africa) ““Hailing from Morocco, I embarked on a professional journey in the aviation industry as a cabin crew member that ignited my passion for hospitality, leading myself to join InterContinental Abu Dhabi in 2008 as a Guest Relations Agent. Over the years, I dedicated herself to delivering exceptional service, steadily climbing the ranks within the organization. My commitment and hard work culminated in a transition to the housekeeping department as Executive Housekeeper, where I embraced the opportunity to enhance guest experiences through meticulous attention to detail. My efforts were recognized when I was nominated for the Hotelier Middle East as one of the Best Executive Housekeepers awardees, which is a true testament to my dedication in at making an impact in the industry.” Melanie Razon Chief Concierge (Philippines – Asia) “I began my career as a Concierge at InterContinental Abu Dhabi, where I developed a passion for hospitality and guest service. Over the years, I have progressed through various roles In Front Office, ultimately becoming the Chief Concierge. In this position, I dedicated myself to delivering exceptional guest experiences, earning recognition as one of the most beloved colleagues among our guests. I have implemented innovative solutions to enhance satisfaction and foster loyalty, and I recently took on the role of Treasurer for Abu Dhabi Le Clef d'Or, contributing to the organization’s commitment to excellence in hospitality. With 8 years of service at InterContinental Abu Dhabi, I have built strong relationships within the industry and with our guests and possess expertise in guest relations, team leadership, and event coordination, and is committed to continuous professional development, aspiring to mentor emerging talent and elevate guest service standards further.” Corporation Overview | Economic Responsibility | Environmental Duty | Life at NCT&H