Sustainability Report 2024 | National Corporation for Tourism & Hotels

NCT&H Sustainability Report 2024 45 A Safe Working Environment NCT&H has developed Food hygiene and Quality system standards based on the HACCP concepts and proudly hold the following ISO certifications: • ISO 9001:2015 • ISO 14001:2015 • ISO 45001:2018 • ISO 22000:2018 Catering division, across all the 7 site locations, successfully certified in Health and Safety, Quality, Food Safety, Environment, and HACCP Certification. NCT&H also follows the highest standards in cleaning services. The division is approved from the British Institute of Cleaning Services (BICS). NCT&H prioritizes safe working environment for employees where they are protected from potential hazards that may cause injury, illness or death. NCT&H consistently implements various measures through conducting regular safety training and inspections, ensuring that the workplace is designed and maintained to minimize risk, providing personal productive equipment and implementing health and safety policies. The catering division’s incident trend decreased by 19% from the past year. The near miss trend has increased by 4% from 2023, which is a great indication of the organization’s commitment to prevent and eliminate accidents by reporting the near misses as they occur. If the near misses are not reported, incident investigations will not be carried out and none of the problems and warnings will be found. Health and safety incidents in Catering division were reduced by 19% compared to 2023. Over the past five years, a cumulative 55.26% reduction has been achieved, highlighting sustained improvements and the success of our Health & Safety initiative. Food Safety Incidents in Catering division were reduced by 16% in 2024 compared to 2023, marking the most significant annual reduction in the five-year periods. Overall, Food Safety incidents have declined by 52.94% since 2020, emphasizing the continuous progress in maintaining food safety standards. Our owned hotels also conduct frequent inspection of hotel facilities and perform incident investigations to identify root causes for hazards as well as detecting opportunities for corrective action or preventive control measures. NCT&H constantly commit to staying up to date on safety regulations and laws and ensuring the workplace is in compliance. Corporation Overview | Economic Responsibility | Environmental Duty | Life at NCT&H