Sustainability Report 2024 | National Corporation for Tourism & Hotels

NCT&H Sustainability Report 2024 43 Employee Recognition Employees are the most crucial resource in our company and should be frequently recognized for their achievements such as employee suggestions, honesty, extraordinary performance, and the likes. Employee recognition has a powerful impact on employee engagement, motivation, and job satisfaction. Moreover, employee recognition can lead to higher staff retention rates. The costs incurred by high turnover rates can be decreased when employees feel valued and appreciated, decreasing their likelihood of leaving the company. The HR department is responsible for developing creative ways to recognize employees for various reasons. The HR Manager must also ensure that management clearly understand the value of praise and practice it daily. We appreciate our employees who show commitment and excel in their jobs and show our gratitude through our Employee of the Month program (EOM). Wherein, each month one employee is nominated as the EOM. We also have the Employee of the Year Program as an extra token of appreciation for the efforts exerted by the team. A monthly and yearly recognition is made in recognition of the hard work and commitment which significantly contributes to the success of the Corporation. Performance evaluation is completed based on the following criteria:  Job Knowledge  Quality & Quantity of work  Attendance  Commitment  Capacity to develop  Communication and teamwork  Attitude & Behavior  Equity and Impartial  Problem Solving  Decision Making  Judgement  Initiative & Motivation  Planning & Organizing  Personnel/Uniform appearance  Productivity  Creativity  Reliability  Adaptability  Listening Skills  Safety & Security  Adherence to guidelines Training & Development The management trainee program is a fast-track program that trains highly potential employees for management positions. Candidates may either be new employees or employees who have been with the company for a period. The program combines theoretical and practical training in all aspects of the hotel, and the duration of the program may last up to a one full year. NCT&H Catering and support services division is an approved training center from Highfields UK and delivers training programs in Food Safety, Health Safety, and HACCP. The division has qualified trainers who deliver courses in the above areas from basic to advanced. Corporation Overview | Economic Responsibility | Environmental Duty | Life at NCT&H