Sustainability Report 2024 | National Corporation for Tourism & Hotels

NCT&H Sustainability Report 2024 39 “ We aim to provide opportunities to ensure that we retain our employees, safeguard positive and supportive work environment, foster open communication, and manage employee relations and development, while also ensuring compliance with labor laws and regulations.” Corporation Overview | Economic Responsibility | Environmental Duty | Life at NCT&H Our Philosophy The difficulty of finding an enthusiastic and committed workforce has intensified and thus it will be crucial that we make every effort to attract, retain and develop a diverse and talented workforce that aligns with the overall mission and values. Human resources programs are developed to handle this labor shortage by focusing on crucial issues such as productivity, motivation, standards, training, hiring, and development. Often people assume that the HR department is responsible for these issues, whereas in reality, every manager must develop their employees. The HR department acts as a support service. Increasingly, more Human Resources Programs are being developed for employees in guest contact positions since their actions and service determine whether our guests come back. The front desk clerk or attendant knows best what services the guests want. Thus, employees are the most important resource in the hotel. Training programs must be developed to ensure employees know their jobs, their product, and the Danat Hotels & Resort standards of service.